Privacy Policy

a. Information You Provide Directly:

• Name, email address, phone number
• Billing and payment information
• Government-issued identification (e.g., driver's license) for verification
• Real-time facial photographs ("selfies") for identity authentication
• Service request details and preferences
• Communication and feedback

b. Information Collected Automatically:

• IP address, browser type, operating system
• Device information, including mobile device ID
• Location data (if enabled)
• Usage logs and session activity

c. Information from Third Parties:

• Identity verification vendors
• Payment processors
• Service Providers (for feedback or dispute resolution)

• Facilitate and manage service bookings
• Verify identity and prevent fraud
• Process payments and issue receipts
• Communicate updates, confirmations, and support
• Personalize your experience on the Platform
• Enforce our Terms and Conditions
• Comply with legal and regulatory obligations

To ensure safety and compliance, users and service providers may be asked to verify their identity by submitting government-issued ID and a facial photo. This data may be processed using third-party tools to compare and validate user identity.

We do not share, sell, or use biometric data for marketing purposes. This information is stored securely and retained only for as long as necessary to fulfill verification and legal requirements.

We may share your information with:

• Service Providers to facilitate the services you request
• Third-party vendors for payment processing, identity verification, customer support, etc.
• Law enforcement or government agencies when required by law
• Affiliated partners (with your consent) to provide additional services

We do not sell or rent your personal data to third parties.

Depending on your jurisdiction, you may have rights including:

• Access to the personal data we hold about you
• Correction or deletion of inaccurate data
• Withdrawal of consent
• Objection to or restriction of certain data processing
• Data portability

To exercise these rights, please contact us at support@saef.app.

We retain personal information only as long as necessary for:

• The purposes described in this policy
• Legal or compliance requirements
• Dispute resolution

Identity verification documents are securely deleted or anonymized after use, unless otherwise required by law.

We implement reasonable technical and organizational safeguards to protect your personal data, including:

• Secure encryption of sensitive data
• Restricted access to personal data
• Use of trusted third-party platforms for secure transactions

However, no system can be 100% secure, and we cannot guarantee absolute data security.

Our Platform is not intended for individuals under 18. We do not knowingly collect or store personal information from minors. If we learn that we have inadvertently collected such data, we will promptly delete it.

We may update this Privacy Policy from time to time. If changes are made, we will notify you by revising the "Effective Date" and, where appropriate, provide additional notice. Continued use of our services after updates constitutes your acceptance of the revised policy.

If you have any questions about this Privacy Policy or your personal data, please contact us at support@saef.app.